The Dart Marina Hotel welcomes people with disabilities and has developed this Access Statement to address some of the more common issues that disabled people face, to have a better understanding of the facilities of the Hotel and how these can assist the prospective client when looking to decide whether to stay with us. As a business, we have taken the necessary steps to become as accessible and inclusive to as many visitors as is reasonably possible.
This Statement has been drawn up from guidelines issued by the Disability Rights Commission and in doing so, we believe we have made reasonable adjustments to the way in which we deliver our services, in order that they may better meet disabled persons’ requirements. Furthermore, it is important to recognise that the vast majority of disabled people are not wheelchair users and, therefore, meeting the needs of disabled persons is more than having an adapted room for wheelchair users. It is a case of examining the wide range of services we offer and understanding the need for flexibility and communication with all clients.
May I ask all clientele who have any particular access concerns, or requests for extra facilities, to contact a member of our team, when we shall be delighted to take these on board and make every effort to ensure a smooth arrival. We recognise that guests making telephone enquiries and bookings may be reticent to discuss their requirements with us and may not be aware that we are willing to make changes or adjustments in order to overcome difficulties. However, please do talk to us and allow us the opportunity to make provisions, if at all possible. For example, we can provide assistance in sourcing mobility aids for delivery to the hotel.
PRE-ARRIVAL
For assistance before arrival please contact the hotel reservations team on 01803 832580 or email reservations@dartmarina.com
The nearest Railway station is Totnes (14 miles away)
The nearest Bus stop is 500 meters away.
The Hotel is situated on the waterfront with a level path to Dartmouth town centre.
ARRIVAL AND CAR PARKING FACILITIES
The car park has 85 spaces with a number of disabled bays available.
The surface is tarmac and there is level access to the front of the Hotel.
A drop off area enables easier access for luggage.
Access to the hotel is via 5 steps with a railing or via a gentle sloping ramp.
We have someone available at all times to assist with luggage.
RECEPTION AREA
Reception is located close to the front doors and is all on the same level
There is seating available in the reception area
There is a lift to the first and second floor
LOUNGE / BAR / TERRACE
All the public areas are on the same level with good access to all areas of seating
The terrace is accessed through double doors and is all on the same level.
Full table service is offered.
Ladies, Gentleman and a disabled WC are available on the same level.
RIVER RESTAURANT
The restaurant is situated over two levels.
Access to the lower level is only available via 3 steps.
Both upper and lower levels offer the same style of seating and River View.
CLOUD NINE
Our water front pop up bar offers a range of mixed seating across the waterfront terrace, garden and lawn.
Access to Cloud nine is a level access from the hotel and the car park.
Orders must be placed at the bar but assistance can be given in taking your drinks to the table.
ACCOMMODATION
The Hotel’s rooms are situated over 3 floors with a lift accessing the first and second.
Being an old building, all of our corridors are narrow meaning motorised wheelchairs are unable to navigate the bends.
All of our king rooms, which are situated over all 3 floors, require access along corridors that have stairs in them.
There is level access to our Deluxe rooms, junior suites, King rooms with sliding doors and standard rooms with balcony.
The majority of our rooms have a Bath with shower over.
Junior Suites, Deluxe rooms, Garden rooms and the garden suite all have walk in showers.
Our Garden rooms and Garden suite are all located on the Ground floor and are accessed from the garden (not via the inside of the Hotel).
The doorways to the garden rooms and garden suite are quite narrow, and whilst a push wheelchair fits through, some larger motorised ones do not. Please call us for assistance on this matter.
One of the Garden rooms has a low mobility bathroom with grab rails, shower seat and lowered amenities.
